Adon Ceramic App Privacy Policy

Last updated: 2 September 2026

Adon Ceramic LLP ("Adon", "we", "us", or "our") operates the Adon Ceramic mobile app and related business systems. This policy explains the user and device data we access, collect, use, retain, and disclose when employees, sales representatives, administrators, or customers use those services.

Information We Collect

• Account and contact information: name, mobile number, user or employee ID, department, role, and, where configured, email address.
• Authentication and security information: PIN and one-time password submissions, login status, session and trusted-device tokens, login attempts, and device-approval status. Authentication secrets are used for verification and are not displayed publicly.
• Device and network information: an app/device identifier, device manufacturer and model, browser or app user-agent information, IP address, and timestamps of device and account activity.
• Location information: approximate network location such as city, region, and country, and IP-geolocation coordinates that may be returned by our network-location provider. The app does not request Android GPS location permissions.
• Business and customer information: customer or company name, mobile number, city/state, enquiry details, order details, delivery or production status, assignments, and communication preferences.
• Messages and user-provided content: WhatsApp or in-app chat content, assignment notes, follow-up notes, and other information entered in the app.
• App activity: actions needed to operate the service, including catalogue likes, enquiry assignments, device approvals, chat status changes, and searches or filters submitted to our servers.

How We Use Information

• authenticate users, maintain sessions, approve devices, and manage accounts;
• detect unfamiliar networks, prevent unauthorized access, investigate failed logins, and protect our services;
• operate enquiries, sales chats, catalogues, assignments, notifications, and other app features;
• send requested messages, order updates, OTPs, and service communications;
• maintain business records, troubleshoot problems, and comply with legal obligations.

WhatsApp Messages

If you communicate with us through WhatsApp, we may receive and process your phone number, profile or business name, message content, attachments, and delivery status. Authorized app users may view and respond to these conversations to process enquiries, provide support, or send service updates.

When We Disclose Information

We do not sell personal information and do not use it for third-party advertising. We may disclose information only as needed to:

• service providers acting for us, such as hosting, network-location, email, and infrastructure providers;
• WhatsApp/Meta when a user or authorized staff member sends or receives a WhatsApp communication;
• authorized Adon personnel who need the information for their work;
• law enforcement, regulators, or other parties when required by law or necessary to protect rights, safety, and service security.

Data Security and Retention

The mobile app communicates with our application server using HTTPS. We use access controls, session protection, hashed credentials where supported, and device approval controls to protect information. No method of storage or transmission is completely secure.

We retain information for as long as needed to provide the service, secure accounts, maintain business and audit records, meet legal obligations, and resolve disputes. Retention periods vary by record type. We delete or anonymize information when it is no longer reasonably required, subject to legal and legitimate business requirements.

Your Choices and Requests

You may request access to, correction of, or deletion of personal information associated with you by contacting us. Because app accounts are issued and managed by Adon rather than created by users in the app, account access or deletion requests may require verification and internal authorization. We may retain information when required by law or for security, fraud-prevention, or recordkeeping purposes.

Children

The app is a business tool and is not directed to children.

Changes to This Policy

We may update this policy when our services or data practices change. The updated date above shows when the latest revision took effect.

Contact

For privacy questions or data requests, contact:

Adon Ceramic LLP
Khokhara Hanuman Road, Opp. Petrol Pump,
Bela Rangpar Road, Morbi 363641, Gujarat, India
Email: info@adon.co.in
Phone: +91 99785 73000